Terms of Service

Scout analyzes a Customer's legacy enterprise systems (e.g. Maximo, IBM i, SAP, TRIRIGA, mainframe, and similar sources) from data the Customer uploads or connects, and produces analysis, migration plans, and related reports. Scout may use AI-assisted features to summarize, classify, or answer questions about the uploaded data.

You must provide accurate account information and are responsible for activity under your account and organization. You must be authorized to bind your organization to these Terms.

Customer retains all rights to data it uploads or connects to Scout ("Customer Data"). Customer grants Maxis a limited license to process Customer Data solely to provide, maintain, and improve the Service, and represents that it has the right to share that data with us. Customer is responsible for ensuring Customer Data does not include data it is not permitted to share (e.g. data subject to a legal hold, export restriction, or third-party confidentiality obligation it has not cleared).

Data residency, retention, and deletion controls (including immediate erasure and data-subject request handling) are described in our Privacy Policy.

Paid tiers are billed in advance on a monthly or annual basis via our payment processor. Usage-based add-ons (including AI usage above a tier's included budget, extra environments, and Curate record processing above the included allowance) are billed as consumed, in arrears, for the billing period in which they were incurred. Fees are non-refundable except as required by law or expressly stated at checkout.

You will not use the Service to violate applicable law, to upload data you are not authorized to process, to attempt to access another customer's data or tenant, to probe or bypass the Service's security controls, or to reverse-engineer the Service except where such restriction is unenforceable under applicable law.

Scout's AI-assisted features (chat, summarization, classification, plan generation) produce output based on the Customer Data provided and may be incomplete or contain errors. Output is provided as a decision-support aid, not professional advice, and Customer remains responsible for verifying accuracy before relying on it for migration, compliance, or business decisions.

Each party will protect the other's confidential information with the same degree of care it uses for its own confidential information of similar nature, and will not disclose it except to personnel and subprocessors who need it to perform under these Terms and are bound to confidentiality obligations at least as protective as these.

Either party may terminate for convenience per the notice period in an applicable order form, or immediately for the other party's material breach that remains uncured 30 days after written notice. On termination, Customer Data is retained or deleted per the retention settings configured for the organization and applicable law, and Customer may request export or immediate deletion before the account is closed.

The Service is provided "as is" except for warranties expressly stated in an applicable order form. To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, and each party's total liability arising out of these Terms is limited to the fees paid or payable in the 12 months preceding the claim, except for breaches of confidentiality, data protection obligations, or amounts owed for the Service.

We may update these Terms from time to time. Material changes will be notified via the Service or email to the account's registered contact at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.

Questions about these Terms can be sent via our contact form.